Refund Policy

At MatraQuest, we want you to feel confident about your learning investment. If our platform does not meet your expectations, we offer a limited and fair refund policy as outlined below.

1.  Eligibility for Refund

A refund may be requested if all the following conditions are met:

·         The refund request is made within 3 days of the purchase date

·         The user has attempted not more than 5 tests on the platform (inclusive of MCQ, Oral and Long Answer Tests)

·         The account has not violated our Terms & Conditions

2.  Non-Refundable Cases

Refunds will not be provided in the following situations:

·         Refund request made after 3 days of purchase

·         More than 5 tests have already been taken

·         Change of mind after significant usage

3.  How to Request a Refund

To request a refund, please email us at [support@email.com] with:

·         Registered email ID / phone number

·         Date of purchase

·         Reason for the refund request

Our support team will review your request and respond within 2–3 working days.

4.  Refund Processing

·         Approved refunds will be processed within 7–10 working days

·         The refund amount will be credited to the original payment method

5.  Subscription Access After Refund

·         Once a refund is approved, access to paid features will be revoked immediately

·         Any downloaded or saved content must not be used further

6.  Platform Rights

·         MatraQuest reserves the right to deny refund requests that do not meet the eligibility criteria

·         We may update this policy from time to time, and changes will be reflected on this page

7.  Contact Us

For refund-related to queries, please contact : matraquest@gmail.com